Manitoba Woman fed up with Public Insurance after yet another ‘dehumanizing’ photo glitch

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Manitoba Woman fed up with Public Insurance after yet another 'dehumanizing' photo glitch

Manitoba Woman fed up with Public Insurance after yet another 'dehumanizing' photo glitch

A woman attempting to get a new Manitoba driver’s licence photo says she’s had enough after being told for a third time her skin tone reads as “unnatural” by an Autopac computer system.

Last month, Winnipegger Tolu Ilelaboye went to two different Autopac locations over the course of three days to get her licence renewed, and was unable.

“At that point, an Autopac person had told me that my skin wasn’t registering a natural colour. So I basically couldn’t get a licence,” she said.

This Wednesday, Ilelaboye said the same thing happened again.

Not only is she unable to get a driver’s licence, but it’s dehumanizing, she said, to be told repeatedly her skin colour isn’t natural.

“It really is dehumanizing in a lot of ways. It’s reminding me of just some of the systems that are in place and processes that are in place that continue to obstruct people’s ability to access all the same resources as other people,” Illelaboye said.

Satvir Jatana, the vice-president and chief customer officer with Manitoba Public Insurance, offered her apologies to Ilelaboye.

“On behalf of MPI, I am truly sorry that this has happened. You know, we serve all Manitobans and we want our services to be respectful, easy and accessible,” she said on Friday.

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